Changing your personal information for the Canada Pension Plan (CPP) is not quite as simple as signing into My Service Canada Account and editing everything in one profile. In 2026, some CPP details can be changed online, while other changes require you to contact Service Canada by phone, request a callback or visit a Service Canada office.
- What CPP Personal Information Can You Change?
- How to Change Your CPP Address
- How to Change Your CPP Telephone Number
- How to Change Your CPP Direct Deposit Information
- Changing Your Name, Marital Status or Date of Birth for CPP
- How to Contact CPP to Make a Change
- Updating CPP Does Not Update Every Other Government Record
- Other Questions About Changing CPP Personal Information
To change your personal information for CPP, use the method available for the specific detail you need to update. You can update CPP telephone numbers through My Service Canada Account, but changes to your CPP address and banking information currently require Service Canada assistance. Your name, marital status and date of birth cannot be changed through the CPP section of MSCA.
The difference matters because updating information somewhere else in the federal government does not necessarily update your CPP record. In particular, changing your address with the Canada Revenue Agency (CRA) should not be treated as a substitute for updating it with Service Canada.
What CPP Personal Information Can You Change?
The information connected to your CPP record can include your residential or mailing address, telephone numbers, banking information, legal name, marital status and date of birth. However, the available update method depends on which piece of information has changed.
For 2026, the main options are:
| Information you need to change | How to update it |
|---|---|
| Telephone number | My Service Canada Account, callback, phone or in person |
| Mailing or residential address | Service Canada assistance |
| Direct deposit/banking information | Service Canada assistance |
| Legal name | Cannot be changed through CPP in MSCA |
| Marital status | Cannot be changed through CPP in MSCA |
| Date of birth | Cannot be changed through CPP in MSCA |
We would not assume that changing one federal profile automatically fixes every other government record. Canada’s change-of-address guidance specifically warns that a new address is not automatically shared across government departments and agencies because their systems are not all connected.
How to Change Your CPP Address
In 2026, you cannot directly edit your CPP mailing or residential address through the CPP section of My Service Canada Account (MSCA). Instead, the current Service Canada personal-information process directs CPP recipients to request a callback, visit a Service Canada office or contact the CPP call centre.
This is worth checking before a move rather than assuming MSCA will offer an address-edit button for CPP. MSCA still gives you access to a range of CPP information and services, but not every profile change can currently be completed there.
There is an additional option for people who receive Old Age Security (OAS). The OAS section of MSCA allows eligible users to manage address information online, and an updated residential address can be shared with CPP. Therefore, someone receiving both programs may see address-management options under OAS that are not available from the CPP section itself. Our guide to how CPP and OAS work together explains the broader differences between the two programs.
People living abroad should pay particular attention to their contact information because Service Canada may need a current foreign mailing address. Our guide to receiving CPP as a non-resident covers the separate rules for receiving the pension outside Canada.
How to Change Your CPP Telephone Number
Telephone numbers are easier to manage online. After signing in to My Service Canada Account, select Update my profile from the dashboard and then select Telephone number under Canada Pension Plan.
From there, you can view, change or delete the home, work and mobile telephone numbers associated with your CPP information. A telephone-number update made this way also applies automatically to OAS benefits.
Keeping the number current is especially useful when you have an active CPP application or receive benefits. Someone waiting for a retirement-pension decision can also use MSCA to follow parts of the process after completing the steps in our CPP application guide.
How to Change Your CPP Direct Deposit Information
CPP banking information is another area where the online options are currently limited. In 2026, you cannot directly update CPP banking information through the CPP section of MSCA. Instead, you can request a callback, visit a Service Canada office or call the CPP program.
This matters when closing or switching bank accounts. Do not treat changing your direct deposit information with the CRA as changing it for CPP. The CRA does not administer CPP payments, and its direct-deposit guidance directs people to the separate federal process for CPP, OAS and Employment Insurance payments.
People receiving OAS as well as CPP have another possibility. OAS banking information can be managed through the OAS section of MSCA once the required account features have been activated, and direct-deposit information can be shared between OAS and CPP. The online options available under OAS should therefore not be confused with what the CPP section itself allows.
We would also avoid closing an old bank account before confirming that the CPP payment destination has been changed successfully. A direct-deposit problem is much more inconvenient when it is discovered only after a pension payment has already been issued.
Changing Your Name, Marital Status or Date of Birth for CPP
A legal name, marital status or date of birth cannot currently be changed through the CPP section of MSCA. These are more significant identity or personal-status changes, so they should be handled through the appropriate Service Canada process rather than by trying to edit the online CPP profile.
A legal name change can also require a separate update to your Social Insurance Number (SIN) record. In 2026, you are required to update your SIN record after changing your legal name. Supporting documents are required to connect the name on your primary identity document with your current legal name. The exact documents depend on your situation, so it is better to follow the current SIN document requirements rather than assume a marriage certificate or another document will always be sufficient.
Marital-status changes can matter beyond CPP as well. For example, someone who changes marital status may separately need to update the CRA because marital status can affect income-tested federal benefits and credits. Updating the CRA and updating CPP should be treated as separate tasks when both are relevant.
For CPP specifically, marital and relationship information can become important for programs such as CPP pension sharing between spouses, CPP credit splitting after divorce or separation and survivor benefits. Keeping the underlying information accurate can therefore matter beyond ordinary correspondence.
How to Contact CPP to Make a Change
For CPP-related personal-information changes that cannot be completed online, you can use the official CPP contact options. In Canada and the United States, the CPP telephone number is 1-800-277-9914. Operator service is available Monday through Friday from 8:30 a.m. to 4:30 p.m. local time, while automated service is available 24 hours a day.
From outside Canada and the United States, the number is 1-613-957-1954, and collect calls are accepted. The international line operates on Eastern Time. When calling about CPP, you may need your Social Insurance Number to help establish your identity.
An in-person option is also available through Service Canada offices. Alternatively, the personal-information service provides a callback option. Which route is most convenient will depend on the change you need to make and whether supporting information has to be reviewed.
Be cautious about unsolicited messages asking for CPP login credentials or personal information. MSCA uses secure sign-in methods and multi-factor authentication, and government guidance warns against providing passwords or personal information through suspicious email or text-message links.
Updating CPP Does Not Update Every Other Government Record
One of the easiest mistakes to make after moving, getting married or changing a legal name is to think of the federal government as having a single personal profile. It does not work that way.
For example, changing an address for CPP does not mean your income-tax address has automatically changed with the CRA. Likewise, updating your CRA banking information does not automatically change where your CPP retirement pension is deposited. A legal name change may also require a separate SIN-record update.
A useful approach is to think about the programs connected to the information that changed. Someone who moves may need to update CPP, the CRA and other federal or provincial services separately. Someone who changes a legal name may have CPP, SIN, tax, banking and provincial identification records to consider.
For CPP itself, start with the specific information that needs changing. Use MSCA for telephone-number changes, and use the current Service Canada assistance options for address or banking changes. For identity details such as your name or date of birth, contact Service Canada rather than assuming the standard CPP profile controls will handle them.
Other Questions About Changing CPP Personal Information
Can someone else change my CPP information for me?
CPP contains protected personal information, so another person cannot simply access your account and make changes as though they were you. Where someone is legally authorized to act on another person’s behalf, Service Canada has processes for representatives. Contact CPP for the requirements that apply to the specific situation.
Does changing my address with the CRA change my CPP address?
No. Government departments and agencies do not automatically share every address update. If both your CRA and CPP records need changing, make the appropriate update with each program.
Can I change my CPP information before I start receiving the pension?
Your CPP record can still contain information relevant to future applications and benefits before you begin receiving a retirement pension. You can also use MSCA to check your CPP Statement of Contributions and review your contribution record before retirement.
Do I need a new SIN when my legal name changes?
A legal name change requires you to update your SIN record, but it does not normally mean receiving a different Social Insurance Number. The SIN program updates the information associated with your existing record after the required documentation is accepted.
What if information on my CPP record is simply wrong rather than recently changed?
Contact Service Canada if you find incorrect personal information that you cannot correct through the available MSCA controls. If the problem involves your contribution history rather than your contact details, review your CPP Statement of Contributions and address the contribution-record issue separately.
Personal-information procedures can change as more Service Canada features move online. Before making a change, check the current CPP options in MSCA or the official personal-information page rather than relying on an older set of instructions. That is especially important for address and banking changes, where the available online services have changed over time.
